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Password Reset

Jaeden Hudson
Updated

Self-Service Password Reset (SSPR)

Overview

Self-Service Password Reset (SSPR) allows you to securely reset or unlock your work account password without contacting the IT Help Desk. This service is available 24/7 and can be used from any internet-connected device.

When to Use SSPR

Use Self-Service Password Reset if:

  • You forgot your password.
  • Your account is locked out.
  • Your password has expired.
  • You need to create a new password without contacting IT.

How to Reset Your Password

Directly Access the Password Reset Portal

  1. Open a web browser.
  2. Go to: https://passwordreset.microsoftonline.com
  3. Enter your work email address.
  4. Complete the verification challenge and select Next.

Verify Your Identity

To protect your account, Microsoft will ask you to verify your identity via the authenticator app on your phone.

Follow the prompts on the screen to complete verification.

Create a New Password

Once your identity has been verified:

  1. Enter a new password.
  2. Confirm the new password.
  3. Select Finish or Submit.

You should receive a confirmation message that your password has been successfully reset.

Sign In with Your New Password

After resetting your password:

  1. Sign in to your computer and Microsoft 365 applications using your new password.
    1. If your computer is not currently connected to the company network, your computer will cache the old password until it is able to sync with the network again.
  2. If prompted, complete any additional authentication requests.

You May Need to Update Your Password In:

  • Outlook
  • Microsoft Teams
  • OneDrive
  • Other applications that use your company credentials

Troubleshooting

I don't have access to my verification method.

If you no longer have access to your phone, email, or authenticator app, contact the IT Help Desk for assistance.

I reset my password but still can't sign in.

Try waiting a few minutes and then:

  • Restart your computer.
  • Sign out and back into Microsoft applications.

Need Assistance?

If you are unable to complete the password reset process, please contact the IT Help Desk for support.

IT Help Desk: helpdesk@championinc.com or click submit request at the top of this page.
Hours: Monday-Friday, 7:00 AM - 4:00 PM

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